As technology evolves, the bar for customer experience keeps getting higher and serves as the true business competitive battleground. For contact centers that cannot keep pace with change, new risks arise for the business. Much of this risk comes from the continued use of legacy, premises-based technology, and has been further compounded in 2020 by the impact of COVID-19. Businesses have had to contend with rising call volumes, online shopping and e-commerce, and like never before, the contact center has become the front door of your business.
This webinar covers:
- Findings from the CX survey
- Customer experience in pandemic times trends
- Building your roadmap for digital customer experience success
