In this video episode, Adrian Gonzalez with Talking Logistics speaks to Descartes’ Gary Rosier-Taylor about why “customer engagement” is so top of mind—or should be top of mind—for both B2B and B2C companies when it comes to the delivery lifecycle. Referencing results of a recent Indago survey, the discussion focuses around not only how leaders in this area are engaging with customers but also how many companies are missing a huge opportunity to improve the delivery experience, capture customer feedback and reduce delivery costs.