Upgrade to add your own logo

Blueprint for the Contact Center of the Future

Meet Erin Wilson, author of "Blueprint for the Contact Center of the Future." As the contact center world moves to the cloud, IT leaders are increasingly responsible for selecting an enterprise-grade solution. It’s not a trivial task. In her latest book, Erin provides the blueprint you need to expertly envision, purchase, and implement your contact center dream home. Get to know her, and why this book is so important.