Process Mining Story VTB: Banking in the 21st Century

Times have not been easy for Russian banks in the last years, during which customer expectations have changed and posed massive challenges to the core business of financial institutions: Nowadays, customers are less attached to their bank. VTB, the second-largest Russian bank, dealt with this challenge by implementing Celonis Process Mining. Doing so, they were able to achieve the process transparency and efficiency they need to provide not only the best product but also make the bank's processes cheaper and faster.

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