Secure your sign in: Reset your password – Canada Life
Forgot your password? No problem. Learn how to reset it, verify your identity and get back into your account safely.
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to reset your password.
A line illustration representing MFA draws on a red background. It fades away and the words “Resetting your password” appear.
Narrator: Forgot your password? No worries, it’s easy to reset.
Description: A laptop opens to the My Canada Life login page.
Narrator: Start by entering your email address, then click “Forgot your password?”
Description: The screen shows a user’s email being entered. Text “Forgot your password?” is highlighted, and the cursor selects it.
Narrator: If you haven’t set up MFA yet, email verification will be used to confirm your identity.
Description: The screen changes to show a window asking for identity verification.
Narrator: We’ll send a one-time code to that same email. Just check your inbox, grab the code and enter it to verify it’s really you.
Description: An email window pops up showing an email from Canada Life with a verification code. The email window disappears, and the screen returns to the identity verification window. The verification code is entered on the laptop. The cursor selects “Continue”.
Narrator: If you’ve already set up multi-factor authentication, you’ll also be asked to complete an MFA challenge — like entering a code from your phone or authenticator app.
Description: The screen returns to the identity verification window. A cell phone slides in from the left showing a six-digit code. The code is entered on the laptop. The phone slides away as the cursor selects “Continue”.
Narrator: Once you’re verified, you’ll be prompted to create a new password.
Description: The screen changes to show a window with text “Change your password.” The user enters their new password, and the cursor selects “Reset password”.
Narrator: That’s it! Your password’s been reset. You can now sign in with your new password.
Description: The window changes to show verification that the password has been changed successfully. The cursor selects “Back” and the login screen appears. The new password is entered.
Description: Cut to Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to reset your password.
A line illustration representing MFA draws on a red background. It fades away and the words “Resetting your password” appear.
Narrator: Forgot your password? No worries, it’s easy to reset.
Description: A laptop opens to the My Canada Life login page.
Narrator: Start by entering your email address, then click “Forgot your password?”
Description: The screen shows a user’s email being entered. Text “Forgot your password?” is highlighted, and the cursor selects it.
Narrator: If you haven’t set up MFA yet, email verification will be used to confirm your identity.
Description: The screen changes to show a window asking for identity verification.
Narrator: We’ll send a one-time code to that same email. Just check your inbox, grab the code and enter it to verify it’s really you.
Description: An email window pops up showing an email from Canada Life with a verification code. The email window disappears, and the screen returns to the identity verification window. The verification code is entered on the laptop. The cursor selects “Continue”.
Narrator: If you’ve already set up multi-factor authentication, you’ll also be asked to complete an MFA challenge — like entering a code from your phone or authenticator app.
Description: The screen returns to the identity verification window. A cell phone slides in from the left showing a six-digit code. The code is entered on the laptop. The phone slides away as the cursor selects “Continue”.
Narrator: Once you’re verified, you’ll be prompted to create a new password.
Description: The screen changes to show a window with text “Change your password.” The user enters their new password, and the cursor selects “Reset password”.
Narrator: That’s it! Your password’s been reset. You can now sign in with your new password.
Description: The window changes to show verification that the password has been changed successfully. The cursor selects “Back” and the login screen appears. The new password is entered.
Description: Cut to Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”