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Future of the Workforce Session - Zurich

Steve Collinson, Head of HR at Zurich UK; Alix Bedford, Risk Proposition Manager at Zurich UK

How do you create the conditions within which to attract and retain a workforce that works now and in the future?

How do you have a sustainable workforce in a changing world?

How do you create the conditions within which to attract and retain a workforce that works now and in the future?

Risks around workforce have been hitting the headlines over the last few years: gender pay gap, diversity and inclusion, flex work or agile working, glass ceilings, the impact of automation, health and wellbeing at work. These risks are universal and require constant attention as building a workforce that reflects the community you serve, a workplace and a workplace ethos that attracts and retains the very best people and a workforce that has the right skills now and for the future is essential to a successful organisation. The focus on this agenda has only intensified over the last few Covid dominated months.

In 2015 Zurich identified that they needed to overhaul their employee experience and the way in which they were asking their workforce to work. The last five years has been a journey of improvement that continues today, engaging with employees and employee networks to ensure that the changes made are really bringing about meaningful change. From a refreshed premises strategy, to the wording of job adverts and using technology to really make flex work a reality, Zurich listened to employees and acted on feedback to make the changes to ensure that it can now attract and retain the best workforce for now and the future.