Name: CXone Mpower WFM Cognitive Load Scheduling Optimizer
Uploaded: 2025-03-20T12:09:50.000Z
Duration: T1M14S
Description: Keep agents in the zone where they are energized, focused, and ready to take on anything. CXone Mpower WFM Cognitive Load Optimization (CLO) spreads out tasks for contact center agents, so that the frantic bursts of work and boring lull periods become a thing of the past. Supported agents make happy customers!