Secure your sign in: Remove a MFA method – Canada Life
Need to update your security settings? Learn how to remove a multi-factor authentication or MFA method from your account.
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to remove a multi-factor authentication method.
A line illustration representing MFA draws on a red background. It fades away and the words “Remove a multi-factor authentication method” appear.
Narrator: Need to update your multi-factor authentication settings? You can remove methods like biometrics or an authenticator app through your security preferences.
Description: A laptop opens to the My Canada Life homepage.
Legal line “Phone multi-factor authentication is required and cannot be removed” appears on screen.
Narrator: Start by going to your profile. Under security preferences, select the edit button next to multi-factor authentication.
Description: The screen zooms in to the top right corner, and a cursor selects “Your profile”. The screen changes to the profile page, and the cursor selects “Security preferences”. The screen changes again to the Security preferences page, and the cursor selects “Edit” next to “Multi-factor authentication”
Narrator: Choose “Review verification methods,” then select the method you want to remove.
Description: The screen changes to show a window listing MFA methods. The cursor selects the “Review verification methods” button. The window changes to show a list of activated authentication methods. The cursor selects “Robert’s Laptop”, then selects “Delete”.
Narrator: To confirm it’s really you, you’ll be asked to verify your identity. You can use your current MFA or choose another option.
Description: The screen changes to show an identity verification window. A cell phone slides in from the left showing a six-digit code. The code is entered on the laptop. The phone slides away as the cursor selects “Continue”.
Narrator: Once verified, you’ll see a confirmation message and be signed out of your account. It’s that simple.
Description: The laptop screen changes to show confirmation that MFA settings have been updated and the chosen MFA method has been removed. The cursor selects “Sign in again” and the screen returns to the login page.
Narrator: Take control of your security with multi-factor authentication.
Description: Words “Take control of your security with multi-factor authentication.” appear with Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to remove a multi-factor authentication method.
A line illustration representing MFA draws on a red background. It fades away and the words “Remove a multi-factor authentication method” appear.
Narrator: Need to update your multi-factor authentication settings? You can remove methods like biometrics or an authenticator app through your security preferences.
Description: A laptop opens to the My Canada Life homepage.
Legal line “Phone multi-factor authentication is required and cannot be removed” appears on screen.
Narrator: Start by going to your profile. Under security preferences, select the edit button next to multi-factor authentication.
Description: The screen zooms in to the top right corner, and a cursor selects “Your profile”. The screen changes to the profile page, and the cursor selects “Security preferences”. The screen changes again to the Security preferences page, and the cursor selects “Edit” next to “Multi-factor authentication”
Narrator: Choose “Review verification methods,” then select the method you want to remove.
Description: The screen changes to show a window listing MFA methods. The cursor selects the “Review verification methods” button. The window changes to show a list of activated authentication methods. The cursor selects “Robert’s Laptop”, then selects “Delete”.
Narrator: To confirm it’s really you, you’ll be asked to verify your identity. You can use your current MFA or choose another option.
Description: The screen changes to show an identity verification window. A cell phone slides in from the left showing a six-digit code. The code is entered on the laptop. The phone slides away as the cursor selects “Continue”.
Narrator: Once verified, you’ll see a confirmation message and be signed out of your account. It’s that simple.
Description: The laptop screen changes to show confirmation that MFA settings have been updated and the chosen MFA method has been removed. The cursor selects “Sign in again” and the screen returns to the login page.
Narrator: Take control of your security with multi-factor authentication.
Description: Words “Take control of your security with multi-factor authentication.” appear with Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”