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Office of Unified Communications, Washington D.C. | USA

Washington, D.C.'s Office of Unified Communications handles emergency and non-emergency calls for the Metropolitan Police Department, D.C. Fire, EMS, and dozens of other area agencies. Using Intergraph's computer-aided dispatch solution, call-takers can easily share information among agencies in real-time, ensuring fast and appropriate resource management. Mobile technologies extend CAD to mobile devices, heightening situational awareness for responders in the field. Business intelligence tools pull CAD data into reports for analysis over time, helping to improve performance and stretch limited resources. You'll see why the OUC is a 2014 Icon Award winner.