How to make the work-from-home contact centre work for agents, customers, and you

Name: How to make the work-from-home contact centre work for agents, customers, and you
Uploaded: 2020-05-27T16:18:19.000Z
Duration: T60M35S
Description: Many contact centres are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalised training, contact centres are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.