Secure your sign-in: Use an authenticator app – Canada Life
Authenticator apps generate one-time codes that help confirm it’s really you. Learn how to link your account with an app in just a few steps.
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to set up multi-factor authentication with an authenticator app.
A line illustration representing MFA draws on a red background. It fades away and the words “Setting up multi-factor authentication: Authenticator app” appear.
Narrator: An authenticator app is great way to help protect your account.
Description: A laptop opens to the My Canada Life homepage.
Narrator: Start by going to your profile. Under security preferences, select the edit button next to multi-factor authentication.
Description: The screen zooms in to the top right corner and a cursor selects “Your profile”. The screen changes to the profile page, and the cursor selects “Security preferences”. The screen changes again to the Security preferences page, and the cursor selects “Edit” next to “Multi-factor authentication”
Narrator: Choose “Add a verification method”.
Description: The screen changes to show a window listing MFA methods. The cursor selects the “Add a verification method” button.
Narrator: Before you continue, you’ll be asked to complete multi-factor authentication.
Description: The screen changes to show a window asking the user to verify their identity as a cell phone slides in from the left. The phone screen shows a six-digit MFA code, which is entered on the laptop. The cursor clicks “Continue”.
Narrator: Once completed, you’ll see a QR code on screen.
Description: The phone slides away as the laptop screen changes to show a QR code.
Narrator: On your phone, download an authenticator app.
Description: Cut to a red frame with words “Download an authenticator app” on screen. A cell phone slides in from the right and scrolls through four icons representing different authenticator apps.
Narrator: Open the app, scan the QR code and enter the one-time code it gives you.
Description: The laptop displaying the QR code slides back onto the screen behind the phone. The phone screen shows the camera scanning the QR code. The phone moves to the left and displays a six-digit code, which is entered on the laptop. The cursor clicks “Continue”.
Narrator: That’s it! Your account and app are now connected.
Description: The laptop screen changes to show confirmation that MFA settings have been updated.
Narrator: Next time you sign in, just open the app and enter the code to confirm it’s really you.
Description: The cursor selects the “Back” button. The screen shows the login page, followed by a page requesting identity verification. A new six-digit code appears on the phone screen and is entered on the laptop.
Narrator: Take control of your security with multi-factor authentication.
Description: Words “Take control of your security with multi-factor authentication.” appear with Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”
Descriptive transcript:
This video uses animated graphics and narration to demonstrate how to set up multi-factor authentication with an authenticator app.
A line illustration representing MFA draws on a red background. It fades away and the words “Setting up multi-factor authentication: Authenticator app” appear.
Narrator: An authenticator app is great way to help protect your account.
Description: A laptop opens to the My Canada Life homepage.
Narrator: Start by going to your profile. Under security preferences, select the edit button next to multi-factor authentication.
Description: The screen zooms in to the top right corner and a cursor selects “Your profile”. The screen changes to the profile page, and the cursor selects “Security preferences”. The screen changes again to the Security preferences page, and the cursor selects “Edit” next to “Multi-factor authentication”
Narrator: Choose “Add a verification method”.
Description: The screen changes to show a window listing MFA methods. The cursor selects the “Add a verification method” button.
Narrator: Before you continue, you’ll be asked to complete multi-factor authentication.
Description: The screen changes to show a window asking the user to verify their identity as a cell phone slides in from the left. The phone screen shows a six-digit MFA code, which is entered on the laptop. The cursor clicks “Continue”.
Narrator: Once completed, you’ll see a QR code on screen.
Description: The phone slides away as the laptop screen changes to show a QR code.
Narrator: On your phone, download an authenticator app.
Description: Cut to a red frame with words “Download an authenticator app” on screen. A cell phone slides in from the right and scrolls through four icons representing different authenticator apps.
Narrator: Open the app, scan the QR code and enter the one-time code it gives you.
Description: The laptop displaying the QR code slides back onto the screen behind the phone. The phone screen shows the camera scanning the QR code. The phone moves to the left and displays a six-digit code, which is entered on the laptop. The cursor clicks “Continue”.
Narrator: That’s it! Your account and app are now connected.
Description: The laptop screen changes to show confirmation that MFA settings have been updated.
Narrator: Next time you sign in, just open the app and enter the code to confirm it’s really you.
Description: The cursor selects the “Back” button. The screen shows the login page, followed by a page requesting identity verification. A new six-digit code appears on the phone screen and is entered on the laptop.
Narrator: Take control of your security with multi-factor authentication.
Description: Words “Take control of your security with multi-factor authentication.” appear with Canada Life logo and disclaimers: “Canada Life and design are trademarks of The Canada Life Assurance Company. canadalife.com 1-204-946-1190”